"Great Customer Service"
That intangible "something" that you "feel," when you've been well taken care of.
We know what it feels like to receive Great Service.
But do we know what it takes to Deliver Great Service?
Of course, it’s nice to be greeted with a smile, and it feels good when your server remembers our name or our favorite iced coffee.
We all notice those things. And that type of service can be trained into your staff.
But great customer care doesn’t stop at the personal exchanges, does it?
Of course not. It can’t!
So much of your Brand’s identity is communicated OUTSIDE the territory of personal exchanges.
A successful business relies on a total customer care experience.
The tangible and the intangible experiences.
As professionals in the cleaning services industry, we tend to notice when we receive great service. Sometimes it’s the noticeable difference of “clean” in a restaurant’s front entrance: their sidewalk is cleaner, the awning is bright, the windows are clear.
"Cleanliness is a sign that your business cares."
Cleanliness, to cleaning service professionals, is a sign that the business cares about its customers. We appreciate that.
This sort of appreciation is ‘top-of-mind’ for us. This is tangible. We recognize it.
But what about your typical consumer? Are they going to notice the extra effort?
YES! This is an intangible, yet all important representation of your Brand!
Your Image is constantly being communicated to your customers, and a big part of your Brand’s image is how much it cares for its customers -the tangible and intangibles.
Show your customers that you care.
Keep your Image Clean!
They will thank you with repeat business, high praise, and referrals to the people they care about, over and over again.
Show your customers you care.